Shipping policy

Fast & Secure Delivery

At Gem Sports, we are committed to delivering your orders promptly and securely.
Enjoy Free Shipping on Orders Over AUD $150 within Australia.

We use Australia Post, ensuring reliable and trackable service for all parcels — whether you're ordering a racquet, apparel, or a ball machine, we’ve got your delivery needs covered.

Processing and Dispatch

• Orders are processed and dispatched within 24 hours, excluding weekends and public holidays.
• For racquets with stringing service, please allow an extra 1–2 business days.
• During busy or peak seasons, dispatch may be slightly delayed — we’ll notify you via email if affected.

In-Stock Shipping

Most parcels arrive on time, but delays may be experienced due to:

• Extreme weather and flooding which may cause damage and closure of rail lines and major roads.
• During and after peak eCommerce sale periods.
• During peak periods (such as Nov-Dec), all locations Australia wide may experience some delivery delays.
• A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations.

Order Confirmation and Tracking

• Order confirmation is emailed immediately after checkout.
• Shipping confirmation and tracking will be sent once your order is dispatched.
• If not received, please check spam/junk folders and add [email protected] to your safe sender list.

Shipping Rates (Free Shipping for orders over AUD $150)

1. Australia

• Standard Shipping: Flat Rate AUD $14.50
  Estimated Delivery: 2–8 business days

  *A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations.

• Free Shipping for orders over AUD $150.

*Gem Sports cannot make guarantees on behalf of any carriers, particularly where delivery times and tracking information are concerned.

Tracking Your Orders

• To track your order and to get estimated delivery dates, download the Australia Post mobile app. Alternatively, you can also track your order from their online tracking website: https://auspost.com.au/mypost/track/#/search You will need to enter the tracking number which can be found in your shipment confirmation email. If you do not receive a timely shipment confirmation, please check your email client’s junk/spam/promotions folders.
• For any disruptions or service updates regarding Australia Post deliveries, please visit: https://auspost.com.au/service-updates/domestic-service-updates

Re-shipping Policy

A re-shipping fee applies for returned parcels. This may occur if:

• The customer requests a size exchange (e.g., shoes, clothing)
• The address provided was incorrect
• The parcel was not collected and returned to us by Australia Post

International Shipping

Currently, we only ship within Australia.

*For any questions or assistance with your order, please contact us at [email protected].